What are the responsibilities and job description for the Customer Service Rep position at TRAGAR FUEL OIL CO INC?
Job Details
Description
Were looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the companys plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Job Details
Seeking Part Time and Full Time Candidates
Must have flexible availability
Both onsite and offsite paid training is mandatory.
What we are proud to offer you:
Full Time Benefits Include
A very competitive benefits package after 90 days of employment.
Matched 401K after the first year of employment.
Paid Sick Days
Paid Vacations
Paid Holidays
Compensation: $18-25 per hour based on experience.
Additional Compensation: Goal based opportunities are available for additional income
Qualifications
Requirements
Proven track record in customer service.
Call Center experience preferred.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Passionate about our company and loves the brand.
College Degree or equivalent is a plus.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Salary : $18 - $25
