What are the responsibilities and job description for the Guest Services Agent position at Trailborn Hotel Management LLC?
ROLE
Guest Service Agent
LOCATION
Trailborn Surf and Sound
275 Waynick Blvd.
Wrightsville, NC 28480
ABOUT TRAILBORN
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR GUEST SERVICE AGENT ROLE
We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team at Trailborn Surf and Sound in WBNC. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
ESSENTIAL FUNCTIONS
Responsibilities:
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
- Answer guest inquiries and provide information about resort facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Assist guests with luggage, transportation, and other requests as needed
- Maintain a clean and organized front desk area and lobby
QUALIFICATIONS
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
Preferred Qualifications:
- Previous experience in a customer service or hospitality role
- Fluent in a second language, preferably Spanish
- Familiarity with hotel reservation systems
PHYSICAL REQUIREMENTS
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Must be able to assist guests with luggage and set up event rooms.
ABOUT OUR BENEFITS
Why You’ll Love Working Here
- Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
- Secure Your Future: 401(k) plan with a company match.
- Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you!
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality – on any day at any hour, including evenings, weekends, and holidays.
SALARY RANGE
$16 to $18 per hour
JOB STATUS
Full Time
FLSA
Non-exempt (Hourly)
Salary : $16 - $18
