Host/Greeter - Outlet 1

Host / Hostess

Job Definition:
Under the direction and guidance of the Food & Beverage Manager, Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.

Duties & Functions:

• Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
• Review all external marketing materials (website, google, Yelp!, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
• Review all guest feedback and summarize for staff and management to review daily.
• Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
• Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment including cleaning requirements. Use equipment only as intended.
• Answer questions on menu, hours of operation, group dining, parking, policies and procedures to guests.
• Call guests to confirm reservations if/when appropriate.
• Maintain cleanliness of work area, host stand, coat check/hanging, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests` service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required
• College Degree or equivalent in Business, Hospitality, or related field preferred
• One to two years in a public contact position in an upscale restaurant or lifestyle brand hotel
• Strong English verbal and written communication skills
• Proficiency with computer skills.
• Positive and productive working relationships with entire staff of the property.
• Passion for gracious, friendly, and fun customer service

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends, and holidays.

Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn's employees to perform their job duties may result in discipline up to and including discharge.