Rooms Manager

Rooms Manager

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.

We believe in HEART – Honesty, Excellence, Action, Results and Team

Our Rooms Manager creates a memorable first impression by welcoming arriving guests, ensures smooth operation of lodging, oversees all aspects related to guest accommodations, including housekeeping, front office, and reservations.

• Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards.
• Handle all duties according to Trailborn policies and procedures.
• Enforce all existing and new policies and procedures with front office and housekeeping staff.
• Maintain proper staffing in all areas of responsibility.
• Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.
• Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.
• Communicate with other departments regarding problems or focus areas which need attention.
• Actively enforce all safety policies to protect associates, guests, and company assets.
• Provide a safe work environment in compliance with OSHA/SMDS standards.
• Facilitate and document staff meetings.
• Effectively manage and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.
• Monitor staff performance to ensure efficient hotel operations and guest satisfaction.
• Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.
• Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.
• Aide in hiring and training of staff to oversee guest relations, operational procedures, and reservations standards.
• Motivate staff to effectively solve problems which need attention.
• Maintain and complete the required logs and records.
• Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
• Obtain and give daily briefings about events to effectively deal with all foreseen situations.
• Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.
• Ensure that Trailborn experiences are set up and facilitated.
• Handle all mail, messages, and guest information on a confidential basis.
• Assist all guests with issues, special requests, and questions. Ensure that all guest problems are resolved to their satisfaction.
• Carefully study and be knowledgeable of emergency procedures and know how to act on them.
• Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.
• Complete all daily, monthly, quarterly, and annual related checklists.
• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
• Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.
• Be willing to cross train and assist upon business demands.
• In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.

• High school graduate or equivalent vocational training certificate.
• Basic administrative skills with the ability to learn and use diverse computer software systems, maintaining records, and ensure compliance.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Excellent communication skills to include the ability to communicate verbal and written correspondence in English.
• Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
• Knowledgeable having a quest to learn.
• Willing to take responsibility and accountability for the team.
• Rational, practical, and a good listener.

• Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to position oneself appropriately to efficiently inspect all hotel spaces, carry trash, vacuum, dust, make a bed, be able to assist guests with luggage and set up event rooms.
• Must be able to ascend to 12 feet in height on a ladder.

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

$70,000-85,000

Full Time

Exempt (Salary)