What are the responsibilities and job description for the Assistant General Manager position at Trailborn Surf & Sound?
JOB POSTING – ASSISTANT GENERAL MANAGER
ROLE
Assistant General Manager
LOCATION
Trailborn Surf & Sound
275 Waynick Blvd, Wrightsville Beach, NC 28480
ABOUT
TRAILBORN
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches.
With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR ROLE
Our Assistant General Manager (AGM) creates a memorable guest experience by supporting all aspects of the operation including guest and employee satisfaction, financial performance, sales and revenue generation. The AGM will oversee daily operations for all departments, such as the housekeeping, front desks, bell services, activities, and support and coordinate with other departments like administration, facilities and F&B. Provide administrative support to the general manager and carry out their policies. As well as assist them in the development and implementation of Resort wide strategies.
ESSENTIAL
FUNCTIONS
Guest Experience:
- Provides professionalism and courtesy to all guests and their experiences
- Solve, train, motivate and encourage staff to handle guest and employee concerns
- Stay visible and present. Proactive when dealing with guest concerns
- Assist employees in understanding guests ever-changing expectations and how to exceed them
- Leads the guest review feedback cycle and ensures proper corrective action is taken
Operational and Financial Management:
- Monitor condition of properties cleanliness, costs and quality of product and services continuously
- Verify brand standards are being followed and team members exceed brand requirements
- Supervise the preventive maintenance and cleaning schedules for the property
- Manage property departmental checkbooks biweekly
- Track and report team performance in quality of service and financially against budget
Managing, Supporting and Developing Teams
- Promoting a positive work environment
- Sets clear performance expectations with the General Manager
- Stays readily available and approachable to all employees
- Manage and monitor labor standards
- Takes proactive approach when dealing with employee concerns
- Assists Management and supervisors with constructive coaching and counseling
- Solicits feedback for continuous improvement
- Perform other duties as assigned and needed
QUALIFICATIONS
Skills and Qualifications:
- 3 years’ experience Guest Services management preferable in a resort environment
- Positive attitude, service oriented and able to multi-task
- Strong interpersonal and organization management skills
- Possess strong problem-solving skills and work under limited supervision
- Ability to prioritize and organize. Perform job functions with attention to detail, speed and accuracy
- Ability to manage and adapt to new technologies and systems
Preferred Qualifications:
PHYSICAL
REQUIREMENTS
- Able to walk, stand for long periods of time and bend continuously. Able to carry up to 30 pounds.
ABOUT OUR
BENEFITS
Why You’ll Love Working Here
- Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
- Secure Your Future: 401(k) plan with a company match.
- Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you!
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
SALARY
$85,000-$95,000
JOB STATUS
Full Time
FLSA
Exempt (Salary)
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
PI267918804
Salary : $85,000 - $95,000
