What are the responsibilities and job description for the SUPPORT SERVICE COORDINATOR position at Trailer Bridge?
Summary
The Support Services Coordinator is responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, and processing arrival notices. A Support Services Coordinator will also learn how to complete applications of contract rates or tariff rates and communicate effectively and expediently with various regulatory agencies and customers.
Essential Responsibilities:
- Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer.
- Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy.
- Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers’ expectations are exceeded.
- Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo.
- Ensure that service commitments are achieved and maintained.
- Issue and submit documentation in compliance with all relevant laws and best practices.
- Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
- Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs.
- Ensure documentation status reports are updated in a timely manner.
- Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned.
- Receive and scan all shipment Proof of Delivery for shipments according to retention policies.
- Generate Arrival notices for customers prior to vessel arrival.
- Completion of barge objectives within scheduled deadlines.
- Continually pursue cross training within the department and organization.
- Support the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values
- Other duties as assigned by Support Services Manager.
Qualifications:
- 1-2 years professional or relevant internship experience required, preferably within the supply chain industry.
- Proficiency in MS Office (Outlook MS Word, Excel, and PowerPoint).
- Proficiency in AS400 preferred.
- Ability to multi-task and meet changing deadlines and priorities.
- Strong sense of urgency.
- Strong Interpersonal skills with the ability to provide a high-level of customer service to internal and external stakeholders.
- Preferred familiarity with applicable regulations and customs reporting and filing requirements.
- Excellent verbal and written communication skills.
- Analytical skills with attention to detail.
- Team and production oriented.
A Few Benefits we currently offer:
- Medical, Dental & Vison Coverage
- Mental Health Coverage
- 401k, Life Insurance, Short- & Long-Term Disability Insurance
- Health Savings Account & Flexible Spending Account
- Generous PTO Plan & Paid Holidays
- Class Pass Credits
- Opportunity for internal career advancement
- Mentorship & Leadership Development Programs
EEO/AA Institution. Protected veterans and individuals with disabilities encouraged to apply.
