Patient Financial Services Rep

Trajectory is the largest revenue cycle management company based in Wichita, KS. We provide revenue cycle management for clients in Kansas managing over $500,000,000 in cash collections per year. We have grown by an average of 40% per year since starting operations in 2014. This allows us to offer significant opportunity for advancement to those team members that prove excellence and meet our cultural imperatives of teamwork, client focus, and Pursuit of Awesome.

We believe our quality of service begins with our quality of team member. We offer exceptional benefits and working environments to exceptional employees. We are seeking a qualified patient financial services rep. The qualified candidate will have 1 or more years of experience in a medical billing office, be self-motivated, and excellent communicator, positive and detail oriented. Job functions include the following.

Job Summary:

As a Patient Financial Services Representative at Trajectory, you will play a vital role in providing exceptional customer service to patients while effectively managing their medical billing inquiries and payment processing. In this role, you will handle inbound calls, assist patients with their financial concerns, and ensure a seamless revenue cycle management process. Fluency in both English and Spanish is required to serve our diverse patient base.

Key Responsibilities:

1. Patient Interaction:

   • Professionally handle inbound calls from patients regarding their medical bills and financial matters.
   • Engage with patients in a compassionate and empathetic manner, addressing their concerns and inquiries with utmost care.

2. Billing and Payment Processing:

   • Collect payments over the phone, ensuring accurate recording and documentation.
   • Assist patients in setting up payment plans, as needed.

3. Explanation of Benefits (EOB) Interpretation:

   • Interpret and explain Explanation of Benefits (EOB) statements to patients, helping them understand insurance coverage and billed charges.
   • Provide clarification on any discrepancies or questions related to EOBs.

4. Claims Research and Resolution:

   • Investigate and research claims that require further attention, such as denied claims or billing disputes.
   • Collaborate with insurance companies and healthcare providers to resolve billing issues efficiently.

5. Bilingual Communication:

   • Communicate fluently in both English and Spanish to serve our diverse patient population effectively.

6. Documentation and Reporting:

   • Maintain detailed and accurate records of all patient interactions, payments, and resolutions.
   • Generate reports as required to track and analyze billing and collection trends.

7. Compliance and Regulations:

   • Stay up-to-date with healthcare billing regulations and compliance standards.
   • Ensure all interactions and processes adhere to HIPAA guidelines.

8. Customer Service Excellence:

   • Strive for first-call resolution and maintain high levels of patient satisfaction.
   • Demonstrate patience, active listening, and problem-solving skills in addressing patient concerns.

Qualifications:

• High school diploma or equivalent; some college coursework in a related field is a plus.
• Previous experience in a healthcare billing, revenue cycle management, or customer service role is required, minimum of 1 year.
• Bilingual proficiency in English and Spanish is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in using computer applications and billing software.
• Ability to handle confidential information with discretion.
• Understanding of healthcare billing codes, insurance terminology, and medical terminology is a plus.

Benefits:

• Employer sponsored Major Medical
• Employer sponsored Dental
• Employer sponsored Vision
• Accidental Death and Disability insurance
• Short term disability
• 4.5% 401K matching
• Flexible spending account
• Generous paid time off
• True opportunity for advancement

If you are a dedicated and compassionate individual who is fluent in both English and Spanish, with a passion for helping patients navigate their medical billing challenges, we encourage you to apply for the Patient Financial Services Representative position at Trajectory RCS. Join us in making a difference in patients' lives by ensuring their financial healthcare journey is as smooth as possible.

This job is remote.

Salary : $15 - $18