What are the responsibilities and job description for the Inside Sales position at trak group?
Inside Sales & Customer Service Representative
trak group is partnering with a well-established, industry-leading manufacturer to find an Inside Sales & Customer Service Representative in Cincinnati, OH. This company has a longstanding reputation for excellence, a strong team culture, and provides extensive training to ensure your success.
What You’ll Do :
Act as the primary contact for customers, ensuring smooth order processing and support.
Handle inbound customer inquiries related to products, orders, and account details.
Provide detailed follow-up on quotes and sales orders.
Support outside sales representatives with pricing, order tracking, and customer updates.
Identify upsell opportunities and provide product recommendations.
Maintain customer records and databases while tracking ongoing communications.
Assist with collections efforts as needed.
Prepare reports and maintain accurate documentation for sales transactions. What You’ll Bring :
1 year of experience in a sales or customer service role, preferably in manufacturing.
Associate’s degree preferred OR equivalent experience in sales or client support.
Proficiency in Excel & Word (experience with ERP systems is a plus).
Strong customer service and problem-solving skills.
Highly organized, detail-oriented, and proactive in managing tasks.
A positive, solutions-driven mindset and the ability to thrive in a collaborative setting. Why You’ll Love This Role :
No cold calling! Focus on building and maintaining customer relationships.
Comprehensive training program to set you up for success.
Stable, long-standing company with a strong commitment to employee development.
Supportive, team-oriented work environment where collaboration is key.
Opportunities for career advancement within a growing organization.
Full benefits package, including health, dental, vision, and 401(k) match.
Looking for a role where you can thrive and grow with a respected company? Apply today!
