What are the responsibilities and job description for the Senior User Experience Researcher position at Traka (Assa Abloy)?

An Amazing Career Opportunity for a Senior User Experience Researcher!!

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Location : Austin, Texas US

Job ID : 34582

We are seeking a strong Sr. User Experience Researcher to elevate our established research processes to the next level. This role is crucial as our team is growing, and we need someone ready to manage people and drive research operations. The ideal candidate will have a mix of qualitative and quantitative research skills, including the ability to conduct surveys (such as NPS), analyze data, and communicate actionable insights to a wide audience.

Who are we?

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively, and travel freely.

As our Senior User Experience Researcher, you’ll support HID’s success by :

Conducting user research on all customer and partner-facing offerings
Testing low-fidelity prototypes, concepts, and production software
Delivering actionable insights to designers and partner teams
Establishing and maintaining efficient and sustainable collaborative processes
Preparing task plans and research reports summarizing goals, hypotheses, and results, and presenting findings to stakeholders and executive teams
Working closely with UX designers to create user flows, customer journeys, and personas
Defining meaningful UX metrics and setting measurable, achievable product goals
Mentoring junior researchers as needed

What we will love about your background :

Independently carrying out user research studies in collaboration with the project stakeholders

Collecting and analyzing data to produce meaningful and actionable insights

Ability to read and interpret technical journals, specifications, and international technical standards

Aptitude for working in a highly collaborative, cross-functional team

Ability to thrive in a fast-paced environment

Excellent communication skills, both verbal and written

Providing tangible product recommendations based on research findings

Proficient in data entry electronic sheets, such as Excel

Proficient in unmoderated user testing platforms, such as PlaybookUX

Familiar with survey creation tools, such as Qualtrics

Your Experience and Education include :

M.S. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 5 years of relevant work experience, OR

Ph.D. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 2 years of relevant work experience

End-to-end experience with all aspects of user research—planning, budgeting, scoping, conducting, analyzing, and communicating research

Experience with surveys and quantitative data analysis

Ability to conduct user testing using qualitative methods

Desired but not required :

Experience with accessibility and security standards

Experience with enterprise and government users

Familiarity with access control or logical access

Who you are as a Team Member :

Exceptional communication skills, both written and verbal

Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary

Good interpersonal skills, willingness to learn and continue to grow professionally

Strong team player and ability to work well with others

Why apply?

Empowerment : You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise

Innovation : You embrace challenges and want to drive ambitious change

Integrity : You are results-oriented, reliable, and straightforward and value being treated accordingly

HID is an Equal Opportunity / Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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Senior User Experience Researcher

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