What are the responsibilities and job description for the Account development position at Trane Technologies?
Trane is hiring a Account Development Associate for our Residential Parts & Supply Store! As a Account Development Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE !
- Family building benefits include fertility coverage and adoption / surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support .
- Learn more about our benefits here !
Where is the work :
This position has been designated as Remote within a geography and work will be performed in Grand Rapids, on the EST zone.
Responsibilities :
- Engages with phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
- Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs;
present to customers in person and on the phone.
Executes quotes for LCU (light commercial unitary) and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment.
Qualifications :
- GED or High School Diploma required
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
- Minimum of 2 years of inside sales, retail, or related experience; HVAC sales / knowledge and a mechanical aptitude is beneficial
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
Salary :
From $25 / h and up based on experience and will include a monthly incentive plan
Disclaimer : This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Last updated : 2024-08-04
Salary : $25
