What are the responsibilities and job description for the IT Helpdesk position at Trane Technologies?
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as a Hybrid work schedule with work performed onsite 3-4 days each week.
Job Summary：The Life Science Solutions IT HelpDesk Support will provide desktop, systems, network and application support for Life Science Solutions associates and other users of Life Science Solutions systems.
Responsibilities:
Responsibilities:
- Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
- Comply with workplace safety procedures.
- Regular and reliable attendance, which includes punctuality and working scheduled overtime, is necessary to meet our commitment to provide quality products and service to our customer.
- Help Desk Support: Answering technical queries and assisting users in resolving issues using remote access tools and in-person. Respond to tickets and support calls in a timely manner. Support systems and applications for both local and remote users. Introducing and integrating new technologies into the existing environment. Provide initial end user support (Tier I/II) for technical issues. Effectively escalate IT issues as required. Follow Helpdesk ticketing system procedures and standards. Train users in IT technology. Maintain proficiency in Life Science Solutions IT systems and software. Participates in the after-hours IT support rotation.
- IT Assets: Setup and configure computer and peripheral devices, install software and create email accounts for new employees. Hardware troubleshooting, repairs and builds/rebuilds. Maintain software licensing, hardware asset information and documentation. Create and maintain end user how to and troubleshooting documentation.
- IT Infrastructure Administration: Manage IT functions of plant floor devices including Life Science solutions deployed and vendor supplied. Configure, maintain, support, install non-desktop IT devices.
- Assist other IT staff in their assigned projects and tasks.
- Enhance IT skills for current and/or future Life Sciences Solutions technology using training materials and methods that would lead to a certification or recognition of accomplishment. Examples of methods would be classroom training, web based certification courses and other methods approved by the IT Leadership
Experience:
- A minimum of 2 years IT support in an MS Active Directory based business environment
- 1 year of experience in managing, installing, and supporting network connected devices including manufacturing controllers, manufacturing automation and data collection hardware.
- Experience using an IT ticketing system
- Experience using remote access tools to provide support
- Experience supporting, installing, configuring Windows desktop OS (Windows 11) in an Active Directory environment
- Experience supporting, installing, configuring MS Office, Anti-virus software, and other business applications
- Experience supporting Office 365
- Experience supporting enterprise level applications including ERP, MS CRM, Active Directory based logins and VPN
Education:
- Associate degree preferred
- Formal training in MS windows 10/11, Office 365
- A , Network or other certification a plus
- MSCP certification a plus
Computer Systems/ Software:
- MS Office O365, MS Teams
- Windows desktop
Key Competencies:
- Must operate effectively in a team based IT support environment
- Must be able to build relationships with supported users
- Must be a part of the after-hours support rotation.
Compensation:
Base Pay Range: $ 40,000-62,000
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.Salary : $40,000 - $62,000
