Order Management Intern

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary

This internship is located in La Crosse, Wisconsin. Applicants must currently reside in the La Crosse area

in order to be considered, as the position requires year-round availability while attending school full time.

Serve as an Order Management Representative on the Parts & Supply, Order Management Team. The

Order Management Representative is the primary contact point for all external and internal customers

interacting with the HVAC parts & solutions business in a high volume, transactional environment. This

position is the first contact our customers have with the organization and thus sets the tone for the

relationship going forward. This position is the customer’s primary link to all other areas of the company

and is directly involved in judgment decisions affecting processing and researching customer orders. The

position reports to an Order Management Team Leader.

Responsibilities

• Develop and maintain positive working relationships with both internal and external
  
  

customers.

• Answer queries via phone, e-mail and other digital methods regarding parts orders.
• Work with other customer associates of different levels as well as other functional groups to
  
  

ensure that customer’s questions and concerns are answered timely and thoroughly.

• Provide direction and training to other team members as needed.
• Participate in customer service-related projects such as MDI (Monitoring for Daily
  
  

Improvement).

• Answer a wide variety of questions from internal and external customers in the form of
  
  

phone calls, emails, instant messages, and other digital means.

• Check availability of parts or units, find component match-ups, and verify pricing.
• Identify common parts using available tools and coordinate resources for complex requests.
• Locate parts, and process orders on behalf of external customers.
• Work with multiple suppliers to expedite orders.
• Work with planning, operations, and the field to ensure that promise dates are met.
• Manage assigned open orders, monitor reports, and act on the information to ensure
  
  

customers are kept informed of their orders.

• Interface with cross-functional stakeholders as necessary to meet the customers’ demands.
• Exemplify proper judgment, problem-solving, and decision-making with a friendly and
  
  

professional attitude, while always keeping the best interest of the customer and the

organization in mind.

• Assist in and support the development of process improvements and continuous learning.
• Other duties as assigned by Order Management Team Leader’s.
  
  

Minimum Requirements

• Must be a second-year, full-time student in a 2-year accounting, finance, management
  
  

information systems, business administration, computer science, or related program OR

entering junior or senior year in a bachelor’s degree program in accounting, finance,

management information systems, business administration, computer science, or related

program.

• Ability to work approx. 20 hours/week during school and 40 hours/week during Summer &
  
  

Winter breaks (or other breaks if applicable).

• Demonstrated ability to work effectively in a team environment as well as independently.
• Must be able to perform and/or understand basic data analysis.
• Must be able to work well and adapt to change in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service skills required.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
  
  

Key Competencies

• Must have a positive attitude and be energetic and customer centric with a focus on building
  
  

relationships with customers, teammates, and other functional teams.

• Ability to prioritize work based on customer need and multi-task in a high volume,
  
  

transactional environment required.

• Must maintain professionalism at all times with customers, coworkers and other functional
  
  

teams.

Salary Information

Compensation: $20/hr

We offer competitive compensation and comprehensive benefits and programs. We are an equal

opportunity employer; all qualified applicants will receive consideration for employment without regard to

race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital

status, disability, status as a protected veteran, or any legally protected status.

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