What are the responsibilities and job description for the Service Delivery Manager Role position at Trane?
Area Service Manager Role
Join Trane Technologies in Carrollton, where we are hiring for an Area Service Manager to join our team! In this role, you will be responsible for providing leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment. You will oversee processes including working with sales to provide timely service agreement pricing, field service coordination, technicians' recruitment, training, and development management of technicians, invoicing, and collections.
Key Responsibilities
Drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales). Oversee the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
Requirements
5 years experience in HVAC or a related field, technical systems (or equipment or skilled trades). 3 years experience managing and coaching large teams and organizing work schedules. Project management skills to oversee and drive successful project execution for startups and customer requests. Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
