What are the responsibilities and job description for the Spa Coordinator/Receptionist position at Tranquility Wellness Spa?
Job Overview
We are seeking a motivated and organized Spa Coordinator to join our team. The ideal candidate will play a crucial role in ensuring a seamless experience for our clients, managing appointments, and promoting our spa services. This position requires excellent customer service skills and the ability to effectively communicate with clients and staff alike. The Spa Coordinator will be responsible for maintaining a welcoming environment while also driving sales through upselling and product demonstrations.
Responsibilities
- Greet clients warmly and provide exceptional customer service throughout their visit.
- Manage appointment scheduling, confirmations, and cancellations efficiently.
- Assist clients in selecting spa services that meet their needs while promoting additional treatments or products through effective upselling techniques.
- Handle cash register operations, including cash handling and processing payments accurately.
- Maintain an organized reception area and ensure that all client records are kept confidential and updated.
- Conduct product demonstrations to showcase spa offerings, enhancing client knowledge and interest in services.
- Address client inquiries via phone with professionalism, demonstrating strong phone etiquette.
- Collaborate with spa staff to ensure smooth operations and excellent service delivery.
Skills
- Strong customer service skills with the ability to engage clients positively.
- Experience in sales with a proven track record of upselling services or products.
- Proficiency in cash handling and familiarity with cash register operations.
- Basic understanding of retail math to assist in inventory management and sales tracking.
- Ability to conduct effective product demos that highlight the benefits of services offered.
- Excellent phone etiquette, ensuring clear communication over the phone.
Join us as a Spa Coordinator where you can contribute to creating memorable experiences for our clients while growing your career in the wellness industry!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Shift:
- Evening shift
- Morning shift
Work Location: In person
Salary : $13