What are the responsibilities and job description for the Customer Support Associate/Reservationist position at Trans-Bridge Inc?
Position Title: Customer Support Associate / Reservationist
Exempt/Non-Exempt: Non-Exempt
Employment Type: Full-Time
Location: Bethlehem, PA (On-Site)
# of Positions: 1
Work Days/Hours: Monday-Friday - 8:30 AM - 5:30 PM (On-Site)
Job Description:
Trans-Bridge Tours, Inc. is seeking a full-time Customer Support Associate/Reservationist who will play a vital role in our company. This position will need a person with a positive attitude and excellent customer service skills in order to interact with the company's customers by addressing inquiries and resolving issues. This position is based in Bethlehem, PA and requires an on-site presence (not remote or hybrid).
About Us:
Trans-Bridge Lines, Inc. is a family-owned and operated Lehigh Valley motorcoach company. In its 83nd year, the company offers daily service to New York City, Newark Airport, and Wall Street from the Lehigh Valley area and Clinton, New Jersey. Affiliate Company, Delaware River Coach Lines, operates local transit service between Easton and Phillipsburg under contract with New Jersey Transit. Trans-Bridge's Charter Department is available for business groups, schools and organizations, with custom-designed one-day and overnight trips, sporting events, shows, and special city tours. Trans-Bridge Tours, another affiliate company, offers One-Day, Multi-Day and Casino Tours, as well as, Air & Cruise Vacations. The companies are now in the family's third generation of ownership and management.
Responsibilities:
- Interact with customers via telephone and in-person to sell, make reservations, process payments and email documents for Trans-Bridge Tours' One-Day, Multi-Day, Casio Tours and for Trans-Bridge Lines' Pier Transportation.
- Interact with customers via telephone and in-person to provide bus schedules, prices, sell tickets, make reservations and process payments for Trans-Bridge Lines, Inc.
- Field customer questions and issues and ensure appropriate actions are taken to resolve customer's concerns..
- Daily cash out report for Trans-Bridge Lines and Trans-Bridge Tours.
- Knowledge of various computer programs.
- Open and/or close ticket office as needed.
- Maintain a clean and neat working area.
- Follow company policies to ensure the safety of customers and co-workers.
- Perform other duties as assigned and directed by management.
Required Skills/Abilities:
- Excellent communication skills with customers and co-workers including listening, being polite, helpful and courteous.
- Service-oriented and able to resolve customer issues/concerns.
- Reliable and responsible.
- Strong attention to detail.
- Basic computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Previous Customer Service experience (phone and in-person) is required.
- Previous experience making reservations for groups or individuals is required.
- Travel Industry experience a plus
Physical Requirements:
- Extended periods of sitting and standing.
- Must be able to lift 15 pounds.
EEO Statement
Trans-Bridge Tours, Inc. is an Equal Opportunity Employer.
Offers of employment are contingent upon passing drug and screening criteria pertaining to the job.
