What are the responsibilities and job description for the Kronos Trainer and Business Analyst position at Transcend Business Solutions?
Title : Kronos Trainer and Business Analyst
Location : Rockville, MD- Hybrid
Government Agency is seeking contractor with experience in business analysis and creating and conducting user training. Experience in UKG Pro WFM or other UKG / Kronos products and knowledge of basic practices and procedures of a payroll program are a plus.
Scope of Work :
Montgomery County seeks one skilled business analyst / instructional designers who will work under the direction of the Timekeeping Configuration Manager. The business analyst / instructional designers will work closely with various project teams, departmental subject matter experts and the vendor. The business analyst / instructional designers will provide support to the project team by working with departments to analyze current use of scheduling and timekeeping products as well as current schedules actually worked within each department. The business analyst / instructional designers will create an overall training plan and strategy to best support the departments through the implementation and deployment of UKG Pro WFM (Dimensions).
1) The work requires expertise in evaluating business processes and proposing solutions to streamline processes as related to employee scheduling as well as creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials. This position requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s). Business analyst / instructional designers will partner with the Finance Configuration Manager and project team and departments to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.
2) Candidate will have Expert experience in the following, this individual may be responsible for, but not limited to :
- Develop subject matter expertise in specific timekeeping and scheduling functional areas to support effective communications, training, and organizational realignment.
- Develop training plans and schedules along in coordination with the project team and vendor
- Create visually clear and impactful business process documentation related to employee scheduling and timekeeping while demonstrating system functionality to various user levels.
- Collaborate with the project team / functional subject matter experts to design strategic communications, internal marketing, and training materials.
- Create quick start guides, job aids, online training, videos and other training materials as needed.
- Manage stakeholder expectations in coordination with the Configuration Manager and encourage positive behaviors in response to operational and organizational change.
- Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.
- Create written documentation for new and existing processes and / or related issues
- Facilitate working sessions to gather information to identify gaps and ensure project initiatives will be achieved
- Gather requirements, analyze processes, and recommend solutions.
- Communicate effectively (orally and written) with various levels of employees maintaining a positive customer service focus
- Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.
- Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.
Skills / Experience Preferred Includes :
Evaluation Criteria below is critical for selection :
