What are the responsibilities and job description for the Client Service Associate position at Transcend Practice Management?

Client Service Associate

Location : Wallingford, Connecticut

Status : Full-time, in office, 9 to 5 pm ET

Salary : $90,000 - $100,000

The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.

Sounds appealing? We are building a team with people who share our vision and want to add value to our clients. We would like you to think of how we can do things better, make an impact, and continue to grow. This is an exciting opportunity to welcome a Client Service Associate to the team who will support the firm's lead advisors. The attributes that we are looking for in a teammate include :

Insistent attention to detail
Passionately committed to serving and caring for other people
Self-directed time management and prioritization capabilities
Superior organizational skills
Ability to self-start, take initiative, and be proactive; demonstration of an ownership mentality
Demonstrated work ethic, integrity, and an obligation to maintain firm and client confidentiality
Ability to multitask and manage multiple projects at once with efficiency and accuracy
The ability to communicate clearly and concisely with teammates to collaborate on common objectives

As a Client Service Associate you can expect to :

Intake, screen, organize and process all data that you are able, focus the advisors' attention on the items that require their personal attention, and ensure that all activities are captured, scheduled, and completed

Coordinate the advisors' calendar availability; appropriately blocking time and coordinating commitments with the team

Respond to client questions and concerns regarding general account information, withdrawals, transfers, healthcare, Social Security, financial planning, and investments

Follow-up on outstanding transactions with the broker / dealer, Commonwealth Financial Network (e.g. transfers)

Track and tally all outstanding work weekly

Use excellent client service skills to build client relationships; manage and resolve any client issues, service client accounts / portfolios, including in person, over the phone, and behind the scenes

Develop, communicate, and implement effective processes, including growth strategies, workflow initiatives, and improvement in the client experience

Execute trades in a client’s portfolio to raise money for distributions as well as rebalance accounts under the advisor’s direction

Fulfill business operations tasks such as paying bills on behalf of the firm each month, submitting 401(K) plan contributions, etc.

Create and distribute general and individual informational mailings to clients

Electronically file client statements, correspondence, agreements, and so forth

Maintain client CRM system to ensure accuracy and maximize effectiveness of date

Create and regularly update the office procedure manual

Convey an experienced understanding of compliance requirements in all areas

Qualifications for this role include :

College degree in finance, economics or business administration preferred

FINRA Series 66 and Series 7 required

Minimum of three years of experience in an administrative or client service role in the Wealth Management industry is required

Minimum of three years of experience in a client-facing role is required

Excellent communication and relationship management skills

Strong computer desktop skills are required : Microsoft Office Suite (Excel, Outlook, Word, etc.)

Experience fulfilling business operations tasks (e.g., bill paying – rent, 401(K), and other business expenses through Quick Books) highly desirable

Superior organizational skills

Strong experience in calendar management

Technology-forward and internet savvy; experience working with Nitrogen (aka Riskalyze) desirable but not required

Experience working within a fee-based advisory team or RIA

Ability to break down complex objectives into discrete steps

Ability to adapt

Ideal candidates will demonstrate an ability to ensure a continuous high-quality experience for clients as well as an unflagging focus on growth. The ideal candidate will demonstrate the drive and ownership to grow and enhance their expertise in this role. A candidate interested in the operational arena who has the vision to develop the firm’s service capabilities into a robust department will be supported and encouraged to progress along that path. A candidate interested in shifting to the planning space and eventually evolving into an advisory role will similarly be supported and encouraged. Your commitment to our firm will be reciprocated by our investment in you and your future.

As a Client Service Associate , you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to our firm as an advocate for their hopes and dreams. Get in touch today so that we can get to know you!

Compensation :

90,000-$100,000 per year

Salary : $90,000 - $100,000

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