What are the responsibilities and job description for the Senior Support Analyst position at Transcend Services?
A company is looking for a Senior Support Analyst to provide technical support and enhance customer experience.Key ResponsibilitiesManage intake, triage, and routing of support requests across various channelsCollaborate with engineering and product teams to resolve customer inquiries and meet SLAsDocument issues and solutions in ticketing systems and internal knowledge basesRequired Qualifications2 years of experience in a technical, customer-facing role, preferably in SaaSAbility to work standard hours in Pacific Time (9am - 5pm PT)Experience with client-side and backend JavaScript; knowledge of TypeScript is a plusFamiliarity with REST and GraphQL APIs, as well as log monitoring tools like DatadogExperience with ticketing systems such as Height, Asana, or Jira
