Project Manager/Operations - 14977

Project Manager/Operations - 14977

Length of Assignment: 12 months

Location: Plano, TX

Schedule: Hybrid, Monday – Thursday onsite, Friday WFH

Top Skills:

• Analytical problem-solving
• Reporting (Microsoft suite)
• Project Management

Key Responsibilities:

Operations:

• Monitor and optimize existing operational processes to maximize efficiency and productivity.
• Identify areas for improvement and implement process changes.
• Manage daily operations, including staffing schedules, resource allocation, and quality control.
• Analyze operational data to identify trends and inform decision-making.
• Ensure compliance with relevant regulations and standards.

Project Management:

• Define project scope, goals, timelines, and budget.
• Develop detailed project plans and work breakdown structures.
• Lead cross-functional project teams, assigning tasks and managing dependencies.
• Holding cross-functional team members accountable to project deadlines and deliverables
• Monitor project progress against plan, identify potential risks, and implement mitigation strategies.
• Communicate project status updates to stakeholders and senior management.
• Facilitate project closure activities, including documentation and lessons learned.

Requirements:

• Bachelor's Degree with 6 years’ experience preferably in business or project management; an MBA is preferred
• Ideally, understand how to navigate the organization and demonstrate an ability to drive for results
• Experience in the customer service or telecommunications industry requiring management of account management, program management, business planning, project management, or equivalent work experience in planning or operations
• Project management experience required
• Must have demonstrable experience in developing presentations using a variety of PC applications, including word processing, spreadsheet, and PowerPoint.

Necessary Skills and Attributes:

• History of managing ambiguity and complexity, working well under stress
• Highly Organized and effective time management skills
• Result-oriented focus with experience to framing planning
• Ability to listen well, think strategically and creatively to solve problems, gain alignment and gain action through influence
• Exceptional oral presentation skills with proven ability to adapt approach based on audience; comfortable presenting to a diverse audience from C-level executives to retail sales associates
• Analytical problem-solving and strategic thinking skills; quantitative analysis skills with ability to develop and deliver a compelling story with data to support position.
• Team player - The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established time frames.
• Adaptability and ability to work under pressure