Spanish-English Over-the-Phone Interpreter (Must live in Nevada)

Over the Phone Spanish/English Interpreter - Must live in Nevada

Come join us at Transcom Solutions! We are a premier nationwide provider of transportation, language, and concierge services for injured workers. Founded on the principle of customer-first service, we excel in leveraging a network of credentialed providers to ensure exceptional care and facilitate optimal return-to-work outcomes. As part of our team, you'll contribute to our mission of delivering unparalleled support and making a meaningful impact on the lives of injured workers across the country.

This position is fully remote. Must live in Nevada.

Job Summary:

As a Spanish-English Over-the-Phone Interpreter, you will be responsible for providing high-quality language interpretation services during phone calls, ensuring accurate communication between Spanish-speaking and English-speaking individuals. This role will work directly with patients, caregivers, healthcare professionals, and Insurance professionals to help facilitate over-the-phone communication between all parties. This role will require a deep understanding of both languages, cultural nuances, and the ability to facilitate effective communication.

Essential Functions:

Real-time Interpretation:

• Conduct over-the-phone interpretation in real-time during various conversations, including recorded statements, medical consultations, and customer service interactions.
• Navigate complex and technical language with ease, ensuring the accurate conveyance of information between parties.

Cultural Competence:

• Demonstrate cultural awareness and sensitivity to accurately interpret idioms, colloquialisms, and cultural nuances, ensuring that the meaning is fully understood by both parties.
• Adapt communication styles based on the context and cultural background of the speakers.

Industry-specific Knowledge:

• Stay informed about industry-specific terminology and jargon related to the fields in which interpretation services are provided.
• Research and familiarize yourself with relevant industry updates to enhance interpretation accuracy.

Maintain Neutrality and Impartiality:

• Uphold a high level of professionalism by remaining neutral and impartial during all interpretations.
• Avoid personal opinions or biases that may impact the interpretation process.

Translation Services:

• Provide written translation services as needed, converting documents and other written materials accurately between Spanish and English.
• Ensure that translated materials maintain the intended meaning and are culturally appropriate for the target audience.

Confidentiality and Ethics:

• Adhere to strict confidentiality guidelines, ensuring that all interpreted information remains private and secure.
• Operate within the boundaries of a professional code of ethics governing interpreter services.

Documentation and Reporting:

• Keep detailed records of interpreted conversations, including key details, dates, and any special instructions.
• Provide periodic reports to supervisors on performance metrics and challenges faced during interpretation sessions.

Multitasking & Time Management:

• Effectively manage multiple tasks, including handling high call volumes and managing time efficiently between interpretation sessions.
• Stay organized and maintain a high level of accuracy, even in fast-paced environments.

Other Duties:

• Perform other duties as assigned, demonstrating flexibility and a willingness to take on new challenges as needed.
• This list of functions is not intended to be exhaustive, but the job functions require the core competencies listed below. The organization reserves the right to revise this job description to comply with job requirements.

An essential function of all employees is to provide excellent customer service by being professional and respectful in daily interactions. All employees are also expected to be timely and responsive in communicating with others.

Qualifications

• Fluent in English and Spanish/Native level of English and Spanish
• Exceptional verbal communication skills in both languages, with a clear and articulate speaking voice.
• Proven experience as an interpreter, preferably with a focus on over-the-phone interpretation. Translation services experience is a plus.
• Familiarity with diverse accents and dialects in both Spanish and English.
• Understanding of linguistics and different cultures.
• High school diploma or equivalent.
• Certification or training in interpretation services is highly desirable.
• Comfortable using relevant technology and software for remote interpretation.
• Reliable internet connection with the ability to connect the company’s laptop to Ethernet cable. Dedicated, quiet workspace.
• Thrive in a fast-paced, multitasking environment.
• Ability to adapt to fluctuating workflows and priorities.
• Can collaborate with teams and members to achieve goals.
• Knowledge of medical terminology (preferred). Experience in the healthcare or workers’ compensations industry is a plus.
• High level of professionalism and ability to handle confidential information with discretion.
• Understanding of HIPAA protocols and regulations.
• Ability to work independently and remotely.
• Commitment to continuous improvement and performance excellence.
• Proficient in basic PC operations, including Windows OS, internet, mainstream web browsers and Microsoft Office.

This position is fully remote. Must Live in Nevada.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Over-the-phone high volume, Spanish interpreting: 4 years (Required)
• Spanish to English Interpretation (not document translation): 4 years (Required)
• Call Center Spanish Interpreting: 4 years (Required)

Location:

• Las Vegas, NV (Required)

Work Location: Remote

Salary : $18 - $21