What are the responsibilities and job description for the Trainer - Greenville, SC position at Transcom?
General Information
Location
Greenville, SC
Job ID
4906
Job Category
Customer Service Representative (CSR)
Language Requirement
English
Description & requirements
Description
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
What's in it for YOU!
- Onsite in our Greenville, SC office
- Paid Vacation
- Health Benefits for you and your family
- 401(k) Investment options with employer match opportunities
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- Career advancement
Join our Transcom family at our Greenville, SC location!
The primary objective is to effectively deliver training curriculum and evaluate training content effectiveness to prepare and develop employees to succeed in their role. You'll be the energetic leader responsible for overseeing a group of trainees and is responsible for their overall performance and development, ensuring expected targets are achieved and maintained. In addition, the Trainer role develops and delivers course content; the planning, delivery, and evaluation of the related training; and for completing needs and gap assessments to determine course goals, and learning outcomes.
What we are looking for
We have an exciting career opportunity for you, if you can / be :
Prepare for and facilitate engaging training sessions using a variety of techniques
Communicate professionally on a wide variety of subjects while maintaining confidence, confidentiality, integrity, and objectivity
Maintain high energy and a positive attitude
Work independently with discipline and motivation to succeed
Highly organized and able to handle multiple assignments with attention to detail
Effectively analyze situations related to educational / training issues and present proposed solutions
Conduct needs / gap analysis for curriculum enhancement
Conduct follow-up evaluations and analysis of participants' understanding and mastery of new skills
Maintain, modify, and improve existing course materials based on trainer, trainee, and manager feedback
Requirements
The following items are mandatory pre-employment requirements and / or skills / experience that are required to be successful for this role.
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Reasonable driving distance of the Greenville, SC area
2 years of experience working in training in a contact center environment
Able to work full-time hours, with reliable attendance
Excellent English written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
Worked with numbers and understand basic mathematics needed for reporting, analysis, and differentiation purposes
A proven and successful track record of effective training
Experience in monitoring / coaching skills-related to behavior-specific feedback.
Effective leadership and efficient management skills
Location On-site This role is located at : 650 Executive Center Dr. Greenville, SC 29615.
What Life at Transcom is like!
T ranscom is a global customer experience specialist, providing customer care, sales, t echnical support and credit management services through our extensive network o f contact centers and work-at-home agents. We are 30,000 customer experience
specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
