What are the responsibilities and job description for the ASSOCIATE QA SPECIALIST position at TransCore?
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Associate QA Specialist to join our Customer Service team in Dover, Delaware.
Job Summary : Supports adherence to performance standards and quality measures by providing QA support to the Customer Service Center. Responsible for monitoring calls and auditing accounts / reports and contributing to the development, implementation, and modification of training programs to ensure maximum effectiveness of call center / customer service personnel.
Essential Duties and Responsibilities include but are not limited to the following :
- Quality Assurance
Assist in monitoring calls for quality and provide QA results to supervisors.
Design and develop new training courses for existing applications, including the preparation of training materials such as manuals, quick reference guides, audio-visual aids, and computer help-screens.
Regular and predictable attendance is an essential function of this job.
Required Skills :
Education :
Desired Skills :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
