What are the responsibilities and job description for the Toll By Plate Supervisor position at TransCore?
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Supervisor to join our Toll By Plate Department in Harrisburg, Pennsylvania.
Job Summary: This is an entry level supervisor position to assist with the supervision of the day-to-day operations of a 120 – 140 person department in our Toll By Plate area. The Supervisor is responsible to help oversee operational areas including staffing, quality assurance, facilities and customer satisfaction.
Essential Duties and Responsibilities include but are not limited to the following:
- Assist with supervising, training, and monitoring the daily activities of the Toll By Plate staff.
- Ensure that service requirements are protected and accounted for in accordance with set standards. This includes taking escalated customer calls, processing Toll By Plate appeals, and responding to customer communications.
- Perform QA/QC on staff work.
- Handle escalated phone calls and customer issues.
Required Skills and Experience:
- Excellent interpersonal and communication skills, including the ability to communicate information and ideas verbally and in writing.
- Ability to analyze and interpret information to make independent decisions.
- Regular and predictable attendance is essential.
- Proficiency in using Microsoft Office products in a networked environment.
Desired Skills:
- Ability to manage multiple priorities and easily adapt to change.
- Look for ways to improve effectiveness by implementing new ideas and more efficient approaches.
- Work on projects as an individual or part of a team.
- Ability to work independently with minimal supervision.
- Demonstrate flexibility and team-oriented mindset.
Education:
- Associate’s degree or equivalent combination of education and experience preferred.
