What are the responsibilities and job description for the Toll Collector position at TransCore?
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full time Toll Collector to join our team in Gig Harbor, Washington.
Job Summary: The Toll Collector is responsible for collecting tolls from drivers passing through toll booths on roads, bridges, or tunnels, by verifying their payment method, accepting cash or electronic tolls, and ensuring accurate fare collection while providing basic customer service to motorists.
This position is staffed 24 hours per day / 7 days per week, and could be required to work any shift, including graveyard.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Comply with all toll collection policies, procedures, and related guidelines as outlined in applicable documents or manuals.
- Accurately calculate and collect tolls from drivers using cash, credit/debit, electronic toll tags, and making change as needed.
- Answer driver questions regarding toll rates, routes, and provide basic travel information.
- Maintain a secure cash drawer, accurately balancing transactions at the end of each shift.
- Operate all toll booth equipment including toll system equipment, signage, HVAC and lane closing equipment.
- Report any accidents, vehicle breakdowns, or toll system malfunctions to relevant authorities.
- Keep the toll booth area clean and organized, ensuring proper signage and visibility.
- Contact the Toll Supervisor when customers don’t cooperate with payment policies, customers or their passengers act suspiciously, or their vehicles arouse suspicion.
- Adhere to PCI-DSS position requirements as identified.
Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.
- High school diploma or general education degree (GED) required
- Experience in cash handling and cash close out/reconciliation procedures
- Preferred experience in customer service
- Knowledge and experience in traffic safety
Salary Range: $20.60 hourly, based upon experience
This is a safety sensitive position subject to pre-employment drug testing including THC.
Physical Demands/Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. This position requires frequent use of hands to finger, handle, or feel, and reach with hands and arms. Additionally, this position requires you be able to stand and/ or sit for up to 10 hours. Occasionally it requires walking. Must regularly lift and/or move up to 10 pounds. While performing the duties of this job, the person in this position is regularly exposed to fumes or airborne particles and moving traffic. This position is also frequently exposed to outdoor weather conditions. The noise level in the work environment is usually loud.
* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.
Salary : $21
