What are the responsibilities and job description for the Customer Service Manager - Fixed Route position at Transdev?
Description
Customer Service and QA Manager
We're hiring for a Customer Service and QA Manager for RTC contract in our Las Vegas, NV location. Love what you do by joining an energetic team with a great culture and benefits! Transdev CS / QA manager oversees the day-to-day operations of the Customer Service department, monitoring agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detailed-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. If you have the drive, confidence, and determination to succeed, we are looking for you!
Duties / Responsibilities :
- Work to ensure compliance with company policy and that various task deadlines are met.
- Develops, implements, and manages processes to ensure quality assurance protocols are achieved.
- Effectively assess monthly Liquidated Damage claims.
- Provide training and coaching for the customer service team to foster an effective performance output.
- Identify and track trending service data for progressive planning.
- Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
- CS reporting for the department for 5-day contractual response on complaints that maintain scores of 95%
- Review and research client and customer feedback
- Salary starting at $90,000 annually
About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https : / / youtu.be / ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants : Please Click Here for CA Employee Privacy Policy.
Salary : $90,000
