What are the responsibilities and job description for the Dispatch Lead position at Transdev?
Lead Dispatcher
Transdev, located at 1560 Broadway, Suite 1000, Denver, CO. 80202 is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. This position is responsible for same-day service scheduling and manifest maintenance for the access-a-ride transportation program. The dispatcher works directly with passengers and carriers and ensures that all runs are on time on the day of service.
Transdev is proud to offer:
- Competitive compensation package of $26.00/hour ($26.50/ hour Bilingual)
- Comprehensive health, dental, and vision insurance offerings
- Retirement savings (401K) plan
- Paid time off and sick days
- Opportunities for professional growth and advancement
Key Responsibilities:
- Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
- Respond to customer questions and concerns about no shows, cancellations, and missed trips.
- Manage vehicle operator emergency situations & escalated calls.
- Supervise staff on weekends and evenings.
- Manage department reports and other communication tools.
- Manage escalated calls
- Support the Dispatch Supervisor in training new employees.
- Other duties as required.
Qualifications:
- High school diploma or GED equivalent
- Minimum of 2-3 years of transit supervisory experience preferred.
- Excellent communication & interpersonal skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. https://www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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Salary : $26 - $27
