What are the responsibilities and job description for the Dispatcher position at Transdev?
Transdev is hiring a Dispatcher for our Columbus, Ohio location for our COTA contract. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
o Starting pay is $20.00 and is based on experience
Benefits include:
· Vacation: Minimum of two (2) weeks for full-time employees
· Sick Days: up to 5 days for full-time employees
· Paid Holidays
· 401(k) Retirement Plan
· Medical, dental, vision, life insurance, short-term and voluntary long-term disability
· FREE Company Perkspot plan! Get tickets for movies, amusement parks, and more at discounted rates
· FREE Employee Assistance Program (EAP)
· Ability to advance your career
Key Responsibilities:
· Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
· Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
· Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
· Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
· Other duties as required.
Qualifications:
· High School Diploma or GED; Technical Degree preferred.
· 3-5 years' experience dispatching.
· Excellent verbal, interpersonal and customer service skills.
· Problem solving and analytical skills.
· 21 years or older with a high school diploma or GED
· A valid Ohio driver's license in good standing with at least 3 years of motor vehicle history
· Excellent communication & customer service skills with the ability to speak and understand English
· Ability to pass a DOT physical examination; including a background and drug screen; 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
· Availability to work full-time schedules including day, evenings, weekends, and holidays
Physical Requirements:
· Must be able to work shifts or flexible work schedules as needed.
· The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen and talking on the phone
· Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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Salary : $20
