Dispatcher

Description

Join our San Diego Team Meet our Chula Vista / El Cajon Team at Transdev!Our drivers connect people to jobs, healthcare, education, and leisure activities! As a Radio Dispatcher, you would provide our clients with the freedom and convenience of reliable, safe transportation.

If you love serving people come work for us! To view Transdev's purpose and how we make a difference, follow this link : What we offer :

• Rate- $22.74 / hour
• Medical / Dental / Vision health benefits - Kaiser Permanente and SIMNSA*
• 401(K) retirement plans*
• Paid time off and holidays*
• Life Insurance paid by employer.
• Ride the MTS Bus Routes & Trolley for free, for Employee, spouse and dependent (Youths ages 6-18)
• Ability to advance your career.

The Dispatcher / Radio Communications Coordinates and disseminates information to Coach Operators and Supervisors and other pertinent staff involved in helping to provide on-time service of coaches on routes.

Essential Job Functions : Coordinates information and responses for accidents / incidents and emergency situations

• Clears radio of all traffic; obtains important information from Coach Operators concerning direction, location and problem
• Relays information to supervisors and other services if needed (emergency and police)
• Relays route change and delay information if needed and assigns new buses
• Documents and reviews the Radio System and / or log and assures that the situation has been managed until completion
• Acts as a liaison providing operational information to MTS and other public entities ;
• Exchanges information with the MTS concerning customer service, detour and other important operational information hourly
• Relays information to appropriate people (Operator, Supervisors)
• Notifies MTS of down time daily

Coordinates and monitors all call and operator reliefs

• Monitors radio and all incoming calls
• Assists Operators with passenger transfer information and lost and found
• Provides Time Location Checks (TLC) to supervisors
• Maintains accurate log book-keys in updates and activities monitored over the radio
• Notifies authorities, utilities and other agencies of problems reported by Operators
• Provides information to maintenance in coach exchanges (both scheduled maintenance and unscheduled maintenance and repair)
• Determines if Operator relief is by car or coach, if relief is by coach, ensure that passengers are transferred to the new bus and the route continues
• Determines time to relief location and the amount of down time; determines if coach shouldcontinue on route of if there is adequate time for relief
• Writes Observation Notices regarding Transdev Transportation Rules or Policy infractions as well as Pat on the Backs for assisting the company with route and service coverage

Education, Licensing, and Certifications :

• High school diploma or equivalent, such as GED, required
• Must have a valid CA drivers license
• Must be age 21 or older
• Must be able to obtain Class B or higher Commercial Driver’s License with passenger and airbrake endorsements within 90 days of hire.

Experience :

One to two years of dispatch and / or customer service experience preferred

Skills and Knowledge Required :

• One (1) year experience in heavy radio or dispatch required, preferably in a transit environment
• Must be able to work on multiple tasks simultaneously
• Must be able to communicate instructions and directions in an extremely busy environment
• Proven ability to quickly analyze a situation and provide an effective solution is essential
• Ability to work under stressful situations essential
• Knowledge of or ability to learn working systems of coaches a must
• Must be able to communicate in written form
• Knowledge of two-way radio systems is essential
• Basic math skills required

Travel requirement (as a percent) :

Must be able to maintain a DOT medical card

Physical Requirements :

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

About Transdev : Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services.

Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.

Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

Address : 3610 Main Street, Chula Vista Ca 91911 If you have any questions, call or text (619) 213 -2982

Last updated : 2024-11-23

Salary : $23