What are the responsibilities and job description for the Operations Supervisor position at Transdev?
Our Operations Supervisors enjoy:
- Non-CDL Supervisor: $19.29 / hr
- CDL Supervisor: $21.87 / hr
- Tremendous career with opportunities for advancement
- Team-oriented work environment
About the Position
The Operations Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner. They are responsible for driver check-in processes and assignment of work and mandatory overtime assignment if needed.
- Always demonstrates and promotes a safe team-oriented environment.
- Responsible for the check-in process of drivers including adherence fitness for duty inspection, uniform and credential check, and assignment of buses
- Coordinates bus rotation and trips by the assignment of CSR personnel and vehicles.
- Monitors crowd volume and make rotational adjustments to make sure passengers do not wait on the curb.
- Ensures that drivers follow through with established bus rotation and customer service expectations.
- Observe safety practices of personnel and take corrective action when necessary.
- Assists General Manager during training sessions and one on one meetings.
- Assist passenger with luggage when necessary
- May interact with airport officials on routine matters during your shift.
- Monitors break times for drivers and manage the process to ensure all staff gets their entitled break time.
- Assists with dispatch supervisors when the need arises including wheelchair assistance calls to the appropriate providers.
- May manage location under the overall direction of the Contract Manager.
- Ensures that the system meets airport requirements as defined by the contract.
- May participate in disciplinary actions including discharge meetings.
- Other duties as assigned
Qualifications
- High school diploma or equivalent
- Possess a CDL A or B Operator’s license with P required endorsements
- Prior supervisory experience preferred.
- Excellent customer service skills.
- Must be available to work shifts that can start at any hour (24 hours).
- Must be able to work without direct supervision and in a team-oriented environment.
- Must have excellent communication skills and conflict resolution skills
- Ability to communicate with passengers and supervisors including use of a two-way radio and PA system effectively and clearly.
- Able to work all shift hours and days assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Salary : $19 - $22
