What are the responsibilities and job description for the Reservationist position at Transdev?
Become a Full-Time Reservationist with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at
www.TransdevNA.com
or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is proud to offer:
- $18.75/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
- Paid time off & vacation
Responsibilities:
- Answer and log all calls properly, communicating in a clear and professional manner to best serve the customer’s needs courteously and efficiently.
- Create and confirm accurate electronic bookings of customer trip requests using guidelines for the Trapeze scheduling system.
- Answers telephone calls from the public for scheduling travel, taking cancellations, and/or for requesting information on available services in a courteous and polite manner. Prepares initial customer intake forms and maintains computerized reservation system.
- Assesses customer needs and identifies travel options, providing prospective customer with sufficient information to select appropriate travel modes.
- Determines point of trip origin and destination and seeks to group the requested trip with other previously scheduled trips. Provides customers with information on the estimated time of pickup, fare charges to be paid, cancellation and no-show policies, and other information as needed.
- Has knowledge of regional terrain and road patterns of the surrounding area including street names, shopping centers, churches, etc.
- Demonstrates professional and pleasant phone manners, enthusiasm, and commitment to the public transportation concept.
- Complete all Reservations issued by phone, email, and electronic fax in a timely manner.
- Answer calls in our Spanish-speaking queue
- Communicate any problems or scheduling issues to the Call Center Manager and Assistant General Manager
- Maintain a safe and clean working environment.
- Maintain clear and concise written record detailing each trip request received.
- Create and confirm accurate all client bookings of customer trip requests using guidelines for the Trapeze scheduling system.
- Other Duties as assigned
Requirements:
- High School diploma or equivalent preferred.
- Strong Customer Service skills
- Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected wpm.
- Ability to work flexible schedules including early morning, and weekends.
- Ability to clearly communicate in the English and Spanish language
- Ability to use a standard business telephone system for communication.
- Ability to read a standard map and make good judgment calls on appropriate routing.
- Ability to critically analyze report data and make recommendations for system improvement.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
Salary : $19
