What are the responsibilities and job description for the WeRIDE Microtransit Outreach Ambassador - Must Be Bilingual In Spanish position at Transdev?
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Microtransit Outreach Ambassador
The Microtransit Outreach Ambassador provides continuous and consistent customer service to all passengers and future passengers in relation to WeRIDE Microtransit. The Ambassador will primarily assist riders with education related to utilizing the Microtransit Service, not limited to participating in outreach events at community centers, parks, schools, onboard buses, and high traffic shopping plazas. The Ambassador is a full working level position that works independently throughout all of the WeRIDE Service Zones.
Transdev is proud to offer:
- $24.00/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Job Specifications:
- Assists riders with general questions related to the service, and potential riders who are interested in the service. This includes explaining how the service works and is different than fixed route, paratransit, or TNC rideshare like service.
- Consistently rides the fixed route bus service throughout the service zones to educate riders onboard the bus to the Microtransit transfer process, downloading the app, and booking a ride.
- Assists with service changes in relation to fixed route service modifications where new Microtransit will be supplemented to prepare riders of the changes.
- Answers passenger inquiries and maintains a courteous and friendly demeanor at all times. Maintains an expert knowledge of the Microtransit and Bus system.
- Attends outreach events and may present on behalf of the cities.
- Works closely with the cities on resolving rider feedback inquires related to service improvements and rider education.
- Distributes service related materials (i.e. business cards, brochure pamphlets) to local businesses, medical centers, and resource centers.
- Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.
- Recommends service improvements through weekly feedback sessions with the cities.
- Quality checks the rider app functionality when new zones, stops or systematic changes are introduced.
- Participates in training campaigns related to service operations, and the software provider.
- Assists the city with marketing campaigns to promote the service.
- Other duties as assigned.
Related Experience:
- The Ideal candidate will have a minimum (2) years’ experience in the transit industry and superior customer service skills.
Knowledge of:
- Microtransit, fixed route, or paratransit operations.
- Dispatch and booking software platforms.
- Serviced Marketing.
- Customer Service.
Abilities To:
- Required to be bilingual in English and Spanish.
- Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
- Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes.
- Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing.
- Exhibit problem-solving skills and exceptional customer service.
- Has the desire to care for the organization's well-being and for the co-workers he/she interacts with.
- Be open to collaborate and work in a team-oriented and helping environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
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JD – MOA
Salary : $24
