What are the responsibilities and job description for the ASSISTANT ACCOUNT MANAGER position at TransEdge Truck Centers?
JOB SUMMARY
The Assistant Account Manager is employed to supply key accounts and account managers with an unmatched level of parts and service support while demonstrating a passion for our organizations and the brands we represent
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
- Participate in weekly department meetings to identify conquest business, open issues, customer spending trends, and define routes and areas to target
- Be the internal point of contact for key accounts and account managers
- Research and recover lost customers
- Review & Process all PartsASIST Orders
- Direct contact for conquest and strategic customers for Allentown, Stroudsburg, and Blue Mountain locations
- Assist AM with building opportunity and conquest pipeline
- Assist AM with facilitating team vendor product and technical training
- Manage, maintain, and increase customer integration of PartsASIST and CEM survey through utilization of MAPP
- Work with department managers to resolve customer issues
- Remain current on parts and service training
- Assist AM to set up customers for fleet training
- Follow up on parts orders and truck repairs to ensure customer satisfaction
- Maintain a professional appearance
- Other duties as assigned by management
POSITION REQUIREMENTS
Education & Experience:
- High School Diploma required
- Ability to establish credibility and build strong relationships
- Familiar with creating and implementing a successful sales plan
- Clear understanding of the language specific to the truck industry
- Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner
- Strong customer service skills
Compensation and Benefits:
- Competitive Pay
- Full Benefits Package: Medical, Dental, Vision, Life, Accident, Critical Illness, FSA, STD, LTD, and Parental Leave.
- Paid Holidays, Birthday and PTO (Paid Time Off)
