Service Writer

Job Description

Service Writer

Transervice Logistics awarded Winner of 2024 Best Places to Work.

Transervice offers free health care paid 100% by Transervice

Transervice is seeking an organized and customer-focused Service Writer to join our team. The ideal candidate will be responsible for managing service requests, coordinating with technicians, and ensuring a smooth and efficient service process.

Key Responsibilities Service Writer

• Accurately document service requests and create work orders.
• Provide customers with detailed estimates and explain the scope of work.
• Coordinate with technicians to ensure timely and efficient service.
• Communicate with customers about the status of their service and any necessary updates.
• Maintain accurate records of service history and customer interactions.
• Handle customer complaints and resolve issues in a professional manner.
• Promote and upsell additional services and products as needed.
• Ensure a clean and organized work environment.
  
  

Our Full Time Benefits Include

• Strong work/life balance that includes paid holidays and generous personal time off.
• Medical, dental and vision insurance plus company-paid life insurance.
• 401(k) savings plan with company match.
• Short and Long Term Disability.
• Tuition reimbursement
• Health Care Spending Account.
• Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do.
  
  

Transervice is proud to be an Equal Opportunity Employer and Drug Free Workplace

Job Requirements

Service WriterRequirements

• High school diploma or equivalent.
• Previous experience in a similar role or in customer service is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Basic computer skills, including familiarity with service management software.
• Attention to detail and accuracy.
• Ability to work well under pressure and in a fast-paced environment.