ERP Technical Services Manager

Our innovative and growing company is seeking to hire experienced candidates for the position of ERP Technical Services Manager. We look forward to viewing your resume.

Hampton Roads Transit is looking to hire an ERP Technical Services Manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.

Responsible for the management of technical support activities for all Financials software technical services, including managing planning, design, development, and upgrades to application, associated subsystems, and required interfaces. Must manage outstanding task lists and ensure issues are resolved professionally and expeditiously.

Essential Job Functions :

• Participates in developing and monitoring department goals, objectives, and systems.
• Identify and resolve IT and technical issues relative to financial system.
• Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
• Develop and manage the tactical plan for implementation of updates, fixes, and enhancements to include development of timelines and documentation regarding the implementation process.
• Work closely with all HRT Departments to ensure customer needs are met.
• Research product development options and aids in analysis for product direction.
• Supervises critical path activities to troubleshoot or escalate appropriately.
• Assist in aligning IT with business requirements.
• Works with application analysts in support of day-to-day operations for ERP applications.
• Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
• Serve as technical resource to assist in continued growth and utilization of the software system.
• Identify customer needs and understand the difference between functional and technical support.
• Coordinate with the Database Services, Information Technology, and Technology Project teams to quickly resolve issues.
• Responsible for the management, productivity, and quality of service and work of direct reports.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Prepare and / or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.
• Performs other duties as assigned.

Required Knowledge, Abilities and Skills essential to Job Functions :

Required Software Knowledge and Skills essential to Job Functions :

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications :

Microsoft – Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.

Safety Responsibility :

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager, and / or the Safety Department.

Training and / or Education :

Bachelor’s Degree in Computer Science or a related field from an accredited college or university.

Required Experience :

5 years’ experience as Technical Manager or Lead in support of ERP Financials Software applications.

Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365.

Licenses or Certificates :

Special Requirements :

This position is classified as essential personnel.

FLSA Status : Exempt.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.

Unusual Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Accessibility : If you need an accommodation as part of the employment process please contact Human Resources at

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.

Phone : 757-222-6000

Email : careers@hrtransit.org

Equal Opportunity Employer, including disabled and veterans.

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