What are the responsibilities and job description for the Health Insurance CSR Assistant (Bilingual in Chinese) position at TransGlobal?
JOB TITLE : Health Insurance Customer Service Representative
DEPARTMENT : Benefits
REPORTS TO (Job Title) : Director of Benefits Department
AVAILABLE LOCATIONS : Monrovia, Diamond Bar, Irvine, Ontario, CA
FSLA : ☐exempt ☒ non-exempt
GENERAL FUNCTION / SUMMARY
The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and claims resolution. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The ideal candidate has group health insurance experience and can quickly learn and adapt to new processes.
MAJOR DUTIES AND RESPONSIBILITIES
Client Support & Policy Servicing
- Assist clients with health insurance inquiries, including plan details, benefits, and policy changes.
- Provide guidance on group health insurance policies, including employee enrollments, renewals, and coverage updates.
- Address billing questions, claims issues, and ID card requests, ensuring prompt resolution.
- Follow up with clients and carriers to ensure timely policy approvals and documentation updates.
- Educate clients on open enrollment (OE) processes, renewal options, and policy compliance.
Administrative Support & Task Management
Collaboration & Continuous Learning
Other Duties
BASIC QUALIFICATIONS
WHAT WE OFFER
Salary : $23 - $32
