What are the responsibilities and job description for the Domestic Operations Agent - SGL Boston position at Transgroup Express, LLC?
At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.
Position Overview:
As a Domestic Operations Agent, you will be responsible for processes and procedures used in freight forwarding activities, whiling operating within a team to coordinate, process, and manage all domestic logistics related to our outgoing business flows from our varies production facilities and 3rd party warehouses. Ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Operations Department.
Job Description:
- Schedules shipments to ensure delivery by promised deadlines.
- Receives orders and assigns shipments to appropriate carriers.
- Continuously improve the processes on assigned regional logistics operations, with alignment on regional supply chain strategy, to support business developments in the assigned geographical region and to meet company targets.
- Manage the transportation and documentation of freight shipments moving throughout the USA including delivery notes, transfer orders and shipments.
- Monitor operational carrier agreements and act as first operational escalation point for Logistics Service Providers and internal departments with regards to service issues.
- Lead or assist in investigations related to complaint and claim handling for applicable shipments. Follow through to successful closure.
- Assists customer service representatives with order status inquiries and special customer needs.
- Resolves delivery problems.
- Analyzes internal procedures; recommends updates and improvements to logistics director.
- Focus on ensuring reliable, effective distribution of customer orders with the use of numerous carrier partners and coordination across multiple external 3rd party sites. Ensures the reliable, effective, and timely delivery of all freight shipments.
- Performs other related duties as assigned.
Qualifications:
- Customer service oriented
- Attention to detail.
- Problem solving attitude.
- Active Listening
- Telephone Etiquette
- Basic Software Skills (Ms. Office & Ms. Excel)
- Basic Computer Skills
Education and Experience:
- Freight industry experience 2 years (is must)
- Experience in freight forwarding operations processes and procedures.
- Experience of bonded freight and cargo
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Job Type: Full-time
Pay: 50,000 – 55,000
Benefits:
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
Schedule: 8-hour shift
- Monday to Friday
Work Location: SGL BOSTON OFFICE – 1R NEWBURY ST., PEABODY MA 01960
Work authorization/security clearance requirements: Must be eligible to work in the United States; Must pass TSA eligibility screening.
