International Operations Coordinator

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

Position Overview:

As the International Operations Coordinator, you will be responsible for the processes and procedures used in air/ocean exports or air/ocean freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Job Description:

• Demonstrate strong emphasis on customer satisfaction per company policy.
• Must possess a comprehensive understanding of the Import Regulations or other government agency regulations that govern imports.
• In-depth understanding of the Ocean Import process, EEI, and NVOCC / Non-NVOCC.
• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation, follow-up with tracking and tracing to final destination, arranging deliveries with carriers, etc.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers, and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Uphold strong and professional relationships with ocean intermediaries, transportation agencies and sales. Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
• Continue to import different options to reduce costs and increase revenue.
• Arrange and book steamship shipping and ensure shipments are pre-alerted in a timely manner once on-board notifications are confirmed.
• Prepare and review export documents such as shipping instructions, certificates of origin, and other cargo-related files.
• Arrange for container pickup and return to shipyard.
• Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
• Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Assist as backup for alternate accounts.
• Escalation of problems to Management when necessary
• Perform any other duties that may be assigned by the Department Manager

Qualifications:

• Customer service oriented
• Attention to detail.
• Problem solving attitude.
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills
• Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US.
• Willingness to learn, adapt and be trained to handle air and ocean exports.

Education and Experience:

• Ocean import experience 2 years (is must)
• Experience in freight forwarding Air or Ocean operations processes and procedures.
• Experience of bonded freight and cargo

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Job Type: Full-time

Pay: 70,000 – 80,000

Benefits:

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement

Schedule: 8-hour shift

• Monday to Friday

Work Location: On site

Work authorization/security clearance requirements: Must be eligible to work in the United States; Must pass TSA eligibility screening.