What are the responsibilities and job description for the Concierge position at Transit Valley Country Club Inc?
Description:
About Us: Transit Valley Country Club is an exclusive, family-oriented private club dedicated to providing exceptional service and premier experience for our members and guests. We are currently seeking a friendly and detail-oriented Concierge to join our team and contribute to the welcoming atmosphere at our club.
Requirements:
Job Responsibilities:
- Answer phone calls promptly and professionally, addressing inquiries and providing accurate information to members and guests.
- Take reservations for dining, special events, and member services with attention to detail and efficiency.
- Manage the coat check service, ensuring guests' belongings are securely handled and properly logged.
- Maintain clear communication with club members, staff, and vendors to ensure smooth operations.
- Use Microsoft Office Suite (Word, Excel, Outlook) to manage schedules, communicate with guests, and assist with administrative tasks.
- Provide exceptional customer service, ensuring a positive and memorable experience for all members and guests.
- Perform additional administrative tasks as needed to support the club’s daily operations.
Qualifications:
- Previous customer-facing experience, ideally in hospitality or a similar role.
- Strong communication skills, both verbal and written.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends, as needed.