Workplace Experience Receptionist

Our Company

Transition Management Corporation (‘TMC’) has a history of providing industry-leading Project Management, Consulting, and Labor Provision Services at many of the finest hotels across the US. Since its inception in 2004, TMC has provided these services at landmark locations including The Baccarat Hotel and Residencies, 1 Hotel South Beach, and Ritz Carlton, NYC. TMC is seeking to hire a Workplace Experience Receptionist for a growing hedge fund client.

Position Overview:

In this role, you will uphold our mission of providing a premier workplace environment by delivering exceptional customer service to the client’s community. The following responsibilities and duties are subject to change at any time based on business and client needs at management’s discretion.

Key Responsibilities:

• Oversee execution and completion of all reception-related tasks
• Register, welcome, and assist guests in a friendly and professional manner
• Offering guests drinks, getting set up on Wi-Fi/Zooms calls, and liaising with IT if any tech assistance is needed
• Manage conference room bookings in tandem with administrative team
• Keep the conference room booking system up to date, ensure all administrators have communicated day of meetings/guests
• Provide main line telephone coverage, including responding to inquiries, properly routing calls, clarifying company policies and procedures, and taking detailed messages
• Maintain conference room set up and breakdown for meetings (including catering), moving chairs around as needed
• Serve as a point of reference for all employees within the firm and escalate special requests or concerns to the appropriate party (especially escalating inquiries to the Facilities department).
• Respond to all inquiries in a polite, professional, helpful and timely manner
• Announce office closures for holidays, breakfast announcements, and other office wide announcements as needed
• Maintain the front desk/lobby area, promptly alerting Facilities when deliveries, mail, etc. arrive
• Develop and maintain business relationships and interact with a variety of high-profile individuals and all levels of management
• Ad-hoc projects to assist Facilities and Administration as needed– mail room, special event support, office moves, etc.
• Communicate maintenance and repair requests to Facilities• Ad-hoc projects to assist Facilities and Administration as needed– mail room, special event support, office moves, etc.
• Strong proficiency with the office layout and company operations
• Assist as needed in performing daily inspections and walkthroughs to ensure clean, operational, and effective facilities. Coordinate with the Facilities team to remedy deficiencies immediately.

Qualifications:

• 1-3 years of relevant administrative, hospitality, or workplace experience
• Ability to exercise sound judgment in assessing and determining how to handle queries, calls and issues.
• Ability to be resourceful and proactive when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to handle confidential information with discretion.
• Extremely professional demeanor and attitude
• Ability to work independently as well as with a team
• S/he must exhibit strong organizational, communication and interpersonal skills.
• Proficient knowledge of Microsoft Outlook, Excel, and Word.
• Hands-on experience with office equipment (e.g. fax/copy machines and printers)
• College degree required.
• Detail oriented and ability to adapt quickly in fast-paced environment.
• Experience with office moves is a plus.