What are the responsibilities and job description for the Hospice – Office Assistant & Volunteer Coordinator position at Transitions Care - Pittsburgh, PA Office Location?
Description
Our people are the difference.
Transitions Care is a leading hospice organization that has changed the hospice experience for patients, families, and team members. Imagine a healthcare company that provides 24/7 access to services in the comfort of the patient's home - providing the physical, emotional, and spiritual support that allows a patient to focus on living.
At Transitions, you don't have to imagine! Apply now to join our team and experience the Transitions difference!
As a Team Assistant & Volunteer Coordinator at Transitions Care you will be responsible for planning, coordinating, and managing all volunteer program activities within Transitions. This individual will support the volunteer design, build a robust team, and support all levels of connectivity at our growing office locations. This role is responsible for the team schedules to ensure visit frequencies are maintained, assist in preparation of IDG team meeting needs, auditing charts for required items and assisting in follow-up as well as support the team from the back office. The Team Assistant & Volunteer Coord is also responsible for patient audits as necessary along with receptionist duties and general office support.
Major Responsibilities
- Assist staff with requests as needed-scheduling, faxing, phone calls, requests, etc.
- Perform data entry of patient information, including changes in demographics, patient location and any additional information as needed
- Upload items into the patient chart to ensure medical records are kept current
- Submit all discharge paperwork to the attending physicians upon patient discharge/revocation.
- Schedule Face to Face encounters with NP/MD and maintain spreadsheet for auditing purposes, as needed
- Assist in the tracking, uploading and receiving of all signed orders
- Ensuring that plan of cares are distributed to attending physicians as well as facilities
- Process missed visits, visit time change requests, and coordination notes
- Assist in the preparation of the IDG meetings with QA RN and clinical leadership
- Scribe for the IDG team meetings to ensure appropriate documentation of the meeting
- Ensure all new hires have supplies prepared for them upon start dates (coordinated with HR & IT)
- Develop and maintain volunteer training and orientation program in collaboration with the Manager of Volunteer Services.
- Recruits, educates, and selects volunteers from at least three (3) recruitment sessions a year.
- Establish a need for volunteer services with the patient and family/caregiver and entire hospice team.
- Supervise and evaluate volunteers in a timely and appropriate manner.
- Maintains monthly statistics as it pertains to the Volunteer program
- Maintains current volunteer personnel files.
- Provides information to individuals and community groups about hospice volunteer services.
Benefits We Offer
- Competitive salary
- Medical / Dental / Vision Insurance plans
- Life Insurance
- 401(k) matching
- Company Equipment
- Paid Time Off
Requirements
Education and Experience
- College Degree in applicable area of study - Bachelor Degree preferred
- Advanced degree in Human Services preferred or equivalent work experience.
- 2 years of experience in the healthcare setting.
- Hospice and/or volunteer experience preferred.
- Comprehensive knowledge in hospice philosophy.
- Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.
- Ability to manage a group of individuals providing volunteer time and who will be considered employees.