Receptionist, Full-time (32 hours per week)

Job Details

Description

This full-time position serves as the first point of contact for visitors and callers, ensuring a welcoming and professional experience. The Receptionist is responsible for greeting and directing guests, managing high volumes of calls, handling administrative tasks, and providing exceptional customer service in a fast-paced environment.

The schedule for this position is Tuesday-Friday 8:30am-5:00pm; holidays as scheduled.

Responsibilities (What You Do)

• Answer and direct incoming calls promptly and professionally.
• Provide accurate information to callers or connect them with appropriate personnel.
• Take, relay, and route messages as needed.
• Greet and assist visitors, ensuring a positive experience.
• Maintain the Out-of-Office (OOO) calendar and manage relevant updates.
• Update and maintain employee information in the database (Scotland Yard).
• Assist with inventory management and ordering of office and kitchen supplies.
• Distribute mail, faxes, and deliveries, including coordination with satellite offices.
• Process death certificates efficiently and coordinate with medical providers for timely completion.
• Manage death certificate corrections when necessary.
• Create and maintain a clean, organized, and welcoming work environment.
• Address staff inquiries and provide administrative support as needed.
• Adapt to a dynamic environment with frequent interruptions while managing multiple responsibilities.
• Perform other duties as assigned by the supervisor.
  
  

Expectations (How You Do It)

• Embody TL Core Values in all interactions with employees, patients, and visitors.
• Adhere to all TL policies, procedures, and guidelines.
• Follow the established Reception Process.
• Comply with national and state regulations and ACHC standards.
• Uphold NHPCO Ethical Practices in all duties.
  
  

Requirements (What You Need)

• High school diploma or equivalent, with at least one year of relevant work experience.
• Strong computer literacy, including proficiency in Microsoft Outlook, Excel, and Word.
• Ability to sit at a computer and perform repetitive tasks for extended periods.
• Effective communication skills and attention to detail.
• Capability to lift up to 50 pounds as needed.
• Flexibility to work scheduled or unscheduled overtime, sometimes with short notice.
• Willingness to master necessary TL agency software and processes.