What are the responsibilities and job description for the Field Service Engineer position at TransMedics, Inc.?
Job Description: ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE: Install, repair, and maintain Organ Care Systems at internal and external customer sites Independently manage an assigned region, ensuring all Transmedics devices and equipment are repaired and serviced in a compliant and timely manner Complete reports and documentation for service activities in a timely and accurate manner Enter data from the completed service activities into the required databases in a timely manner Maintain test equipment utilized in service activities Drive customer satisfaction through service excellence Perform other TransMedics tasks and duties as required This role will be based remotely near one of the following areas: Scottsdale , Phoenix San Ramon, California Salt Lake City, Utah SKILLS/REQUIREMENTS BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience Demonstrated ability to assemble and disassemble highly complex electromechanical systems Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner Excellent verbal and written communication skills and interpersonal skills Ability to work calmly and effectively under pressure and maintain a positive attitude Computer skills include Microsoft Word and Excel Must be reliable and able to work independently Must be detail oriented and highly organized with strong multitasking and prioritization skills Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.) Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekends Must be able to travel up to 80% of the time Must have valid driver's license and valid passport Ability to speak a foreign language is a plus TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.
