What are the responsibilities and job description for the Scheduler / Dispatcher position at TransMedics, Inc.?
Job Description: TransMedics has developed a comprehensive, nationwide program for organ retrieval and management, designed to increase the utilization of donor organs for transplantation through our advanced Organ Care System (OCS) technology platform. This program is supported by our state-of-the-art Logistics Command Center, which ensures efficient coordination and operational excellence. Transplant Logistics is a vital division within TransMedics, responsible for overseeing all aspects of our transplant logistics operations. This team plays a key role in supporting the ongoing growth of the National OCS Program (NOP), encompassing data analytics, network design, capacity planning, product and program management, and the seamless execution of both air and ground logistics. These operations are managed from our world-class, 24/7 Logistics Command Center based in Andover, MA, ensuring that we continue to deliver exceptional service and expand our capabilities to meet the growing needs of the transplant community. The Scheduler/Dispatcher is responsible for the strategic planning and coordination of aircraft schedules and crew assignments, ensuring efficiency and alignment with mission requirements. This role oversees the full execution of each mission, from start to finish, proactively anticipating and addressing the needs of TransMedics teams to ensure seamless operations. Essential Functions Include but Are Not Limited To: Receive and respond to incoming calls for flight requests from crew or TransMedics team. Plan and schedule aircraft and crew assignments efficiently, taking into account crew availability, training, and other scheduling conflicts (e.g., sick leave, PTO). Select appropriate aircraft and crew for each mission, ensuring compliance with all operational requirements. Ensure FBO is informed of aircraft arrival and departure times and obtain necessary PPRs and flight slots. Coordinate with FBO, fuel providers, and flight planning teams in the event of weather delays or re-routes. Ensure hangar availability during inclement weather and arrange for de-icing when needed. File legal flight plans and ensure all required permits (landing, overfly, etc.) are obtained. Track all aircraft in flight and monitor crew duty times in accordance with Federal regulations. Review and verify weather conditions, NOTAMs, and alternative airports for planned departures and arrivals. Identify, anticipate, and take corrective action to minimize delays due to scheduling conflicts, crew legality, maintenance issues, or other operational disruptions. Vet all personnel through TSA’s TFFSP program as required. Ensure compliance with all FAA regulations, including crew pairings, weather alternates, and operational restrictions. Collaborate with Maintenance teams to coordinate aircraft repositioning, cleaning, or repairs as needed. Complete and maintain accurate aircraft and crew logs daily. Submit post-flight expense reports and resolve any discrepancies. TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.
