Experienced Customer Service Specialist

Full job description

Transparency Auto Glass of Garner, NC is growing and we need your help!

Come join an amazing team that has a common goal of making Transparency Auto Glass in Garner the best glass shop in North Carolina! All of our technicians are trained and certified with a passion to do the best for our customers.

The Customer Service Specialist is responsible for serving customers in person and via the telephone. The CSS is accountable for dealing with customer service, selling of services and processing transactions. CSS follows all procedures and policies when providing customer service. The CSS understands his/her role as brand ambassador and provides positive brand experience to all customers.

Core Competencies

· Customer Focus

· Communication

· Energy & Stress Management

· Teamwork

· Quality Orientation

· Problem Solving

· Accountability and Dependability

· Operating Equipment

· Ethics and Integrity

· Results Oriented

· Negotiation

Job Duties

· Greet and welcome clients using the Transparency Customer Service Standards.

• Maintain a professional appearance and positive attitude

· Review the services offered with customers and upsell different programs by explaining the advantage of our other service offerings.

· Sell the Transparency Auto Glass services and provide outstanding customer service in order to build strong and long-lasting relationships with clients.

· Communicate and interact with clients throughout the different technologies such as text messages, emails, online videocall, etc.

· As required, assign the work order to technicians.

· Set convenient appointments with the customers, based on the shop availability.

· Keep the customer database up-to-date to ensure efficiency.

· As required, order parts and materials for all jobs.

· As required, receive parts and materials for jobs.

· Follow up on open quotes to close the sale.

· Close out work orders and collect payment for completed work orders.

· Escalate any issues to the assistant manager or manager.

• · Ability to speak Spanish is a plus (Bilingual/Multilingual)

· Other related tasks as required.

Requirements

· High school diploma or GED required

· Strong customer service and troubleshooting skills

· Retail sales experience preferred

· Exceptional conflict resolution, negotiation, and objection handling skills

· Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

· Able to effectively communicate both verbally and in writing

· Able to deal with people in a sensitive, tactful, diplomatic, and professional manner.

· Computer literate

· Professional appearance and manners

· Strong work ethic and positive team attitude

Working Conditions

· Manual dexterity required to use desktop computer and peripherals

· Overtime as required

· Lifting or moving up to 50 lbs may be required

Job Type: Full-time

Pay: From $16-25 per hour (Base pay offered may vary depending on, job-related knowledge, skills, and experience) *Must speak English and Spanish* Bilingual

Expected hours: 40 hours per week

Benefits:

• Health, Vision, & Dental Insurance
• 401(k)
• On-the-job training

Experience level:

• Must have Experience

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• 8am - 5pm

Work setting:

• In-person
• Office
• Driver's License (Required)

Work Location: In person (Garner, NC)

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $16 - $25