What are the responsibilities and job description for the Client Experience Internship position at TransPerfect?
Who We Are:
TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify the management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Achieve your potential. Our company environment provides you with strong, ongoing coaching support Make an impact. Our employees' knowledge and expertise is vital in helping companies expand into new markets and establish a global presence.
What You Will Be Doing:
The intern will work alongside TransPerfect's Client Experience (CX) Team to support functions and tasks, such as
- Monitor TransPerfect's client survey line, identify constructive feedback, and escalate internally to Sales
- Manage/track feedback data on a global level using various tools such as SharePoint, Excel, or Tableau
- Collaborate with the Sales team in monthly trainings and contribute to improving customer relationships
- Assist CX team with outreach, join client calls, and field positive testimonials for ServiceHighligths report
- Survey clients for strategic initiatives, track feedback data and report findings to CX management
- Design internal, quarterly report - which provides customer satisfaction data and highlights TransPerfect's strengths/weaknesses to the global Sales team (S00 employees)
- Assist in creating positive experiences and WOWing clients who work in the B2B space
Who We Are Looking For:
- Desire to work in customer care with a passion for creating positive experiences
- Excellent written and verbal English communication skills.
- Exceptional problem-solving skills and analytical skills
- Strong interpersonal skills and desire to work with and learn from diverse groups/people/concepts.
- Self-motivated, responsible, work well under pressure, and has a sense of urgency
- Effective time management and high adaptability.
Where Your Career Is Going:
At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.
End your job search and find your career at TransPerfect #careersNOTjobs.
Why TransPerfect:
For more than 30 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.
