What are the responsibilities and job description for the Client Relationship Manager position at TransPerfect?
Are you ready to join a global leader in the language services and technology industry? At TransPerfect, we empower international brands and organizations to communicate, operate, and sell their products effectively. If you thrive in an innovative and dynamic workplace, we want you!
TransPerfect is not just a translation agency; we offer a wide range of services including business support, interpretation, multicultural and digital marketing, SEO, website globalization, multimedia solutions, e-learning, and legal support. Our advanced software platforms are designed to optimize business processes for our clients.
What We Are Looking For :
If you're eager to roll up your sleeves and make an impact, we encourage you to apply! We provide comprehensive training on our services, technology solutions, and workflows. We seek individuals with strong communication and relationship-building skills, the ability to remain composed under pressure, and a true sense of ownership over your role and client success.
Position Summary : The Client Relationship Manager plays a crucial role in developing new business relationships while providing exemplary support to existing clients.
Key Responsibilities :
- Identify and pursue potential clients through online research, trade show contacts, referrals, and professional networks.
- Build and close relationships with new clients via referrals, cold calling, and networking opportunities.
- Grow business from existing clients by collaborating with senior leadership to enhance current relationships and promote our service offerings.
- Innovatively enhance our new business development strategies.
- Negotiate rates, deadlines, and terms with new and existing clients.
- Inform clients about the translation process and clarify TransPerfect's rates, turnaround times, and competitive information.
- Cooperate with production teams to ensure that all projects are executed with precision and attention to detail, delivering exceptional results.
- Conduct regular follow-ups to guarantee client satisfaction with our delivery, quality, and customer service.
- Stay informed about the industries TransPerfect serves, including market leaders and relevant news.
- Take on special projects or other duties as needed.
Required Skills :
This position is based in our Princeton office, where we foster career development, offer competitive bonuses, and regularly organize social events.
