What are the responsibilities and job description for the Client Relationship Manager position at TransPerfect?
About Us
Join a dynamic and innovative workplace at TransPerfect, the global leader in the language services and technology industry! We empower international brands and organizations to communicate effectively and drive success across language barriers.
Our extensive service portfolio includes everything from business support services, such as interpretation and multicultural marketing, to advanced technology solutions, multimedia content, legal support, and much more. Our client partnerships are enhanced by cutting-edge software platforms tailored to optimize business processes.
Your Role
As a Client Relationship Manager, you'll play a vital role in developing new business relationships while providing exceptional support to our existing clients. If you're someone who thrives on building connections, creatively solving problems, and supporting client success, we want to hear from you!
Key Responsibilities :
- Identify and develop new prospective clients through various strategies, including internet research, referrals, and networking.
- Utilize cold calling, trade shows, and professional directories to foster and close new client relationships.
- Expand business with existing clients through collaboration with senior leadership and upselling our diverse service offerings.
- Creatively enhance our new business development strategies.
- Negotiate rates and deadlines with clients while ensuring transparency in the translation process.
- Work closely with production teams to ensure projects are delivered with high attention to detail.
- Follow up to guarantee client satisfaction regarding delivery, quality, and overall service.
- Stay informed about industry trends, key players, and relevant news.
- Contribute to special projects and other responsibilities as needed.
Qualifications : Required Skills :
Why Choose TransPerfect?
With over 25 years of experience, we cultivate a culture encouraging idea sharing and innovation. Our fast-paced environment challenges employees intellectually, allowing for personal and professional growth. Every voice matters, and everyone contributes to our remarkable services.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401k matching, childcare provider memberships, and more. Plus, enjoy your birthday off because we celebrate you!
TransPerfect is committed to equal employment opportunities for all individuals, regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or other protected characteristics.
