What are the responsibilities and job description for the Client Relationship Manager position at TransPerfect?
Are you excited about the opportunity to work for a global leader in the language services and technology industry? Do you have a passion for helping international brands and organizations implement solutions that enhance communication, operations, and sales? If you thrive in an innovative and dynamic environment, TransPerfect could be the perfect fit for you!
At TransPerfect, we are much more than a translation agency. Our extensive portfolio includes business support services such as interpretation, multicultural and digital marketing, SEO, website globalization, multimedia work, e-learning, legal support services, and more. All of our offerings are powered by industry-leading software platforms to ensure optimized business processes.
If you are ready to make a difference, we want to hear from you! We value individuals who are proactive and willing to jump in. With a fast-paced growth trajectory, we provide comprehensive training on our services and technologies. The ideal candidate will possess strong communication and relationship-building skills, maintain composure in stressful situations, and take full ownership of their role in driving client success.
Position Overview : As a Client Relationship Manager, you will play a key role in developing new business relationships and providing essential support to our existing clients.
Description :
- Identify potential clients through internet research, trade shows, referrals, professional directories, and personal networking.
- Engage and close new clients via referrals, cold calling, networking, and other outreach methods.
- Enhance business opportunities with existing clients by collaborating with senior leadership for growth strategies and upselling services.
- Innovate approaches to improve our new business development strategies.
- Negotiate rates and deadlines effectively with both prospective and existing clients.
- Provide education to clients about the translation process, pricing, turnaround times, and competitive landscape.
- Coordinate with production teams to ensure every project is executed flawlessly and meets high quality standards.
- Consistently follow up with clients to guarantee satisfaction with our services and deliverables.
- Stay informed about the industries we serve, including key players and current trends.
- Complete special projects or additional duties as needed.
Required Skills :
Our Dallas office is where this opportunity is based, and we offer career development programs, an attractive bonus scheme, and frequent social events to foster a vibrant workplace culture. We look forward to your application!
