What are the responsibilities and job description for the Digital Project Manager position at TransPerfect?
OVERVIEW
The position of Digital Project Manager is a key player at TransPerfect Translations. Digital Project Managers execute SEO and PPC/Social Media Marketing projects from start to finish and serve as a single point of contact/accountability for their successful completion. This is a unique opportunity in a financially stable and rapidly growing international communications services company.
DESCRIPTION
• Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
• Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
• Use computer assisted translation tools whenever possible to maximize consistency and profitability
• Use appropriate reference materials/glossaries as needed to maximize consistency and quality
• Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
• Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
• Effectively assess Keyword Research and Content Optimization projects and be able to provide quality checks to ensure keywords are appropriate for a given project’s URL list.
• Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
• Return completed projects to Account Executives/Client Services/delivery platform on time or early
• Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
• Establish and maintain working relationships with contract linguists located around the world • Consistently give both positive and negative feedback
• File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
• Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
• Work to understand and be knowledgeable about the dedicated clients as well as vertical, including current events, business trends and industry leaders
• Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect’s commitment to continual improvement • Provide assistance to others when able and as needed
• Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
REQUIRED SKILLS
• Excellent communication skills (both written and verbal) in English
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism in all situations, especially under pressure and tight deadlines
• Ability to effectively communicate and collaborate well with various teams to improve work quality and team productivity
REQUIRED EXPERIENCE AND QUALIFICATIONS
• 2 years’ experience as a project coordinator or project manager
• Minimum bachelor’s degree or its equivalent
DESIRED SKILLS AND EXPERIENCE
• Prior translation industry experience
• Fluency in a foreign language
• Experience working with Excel
• Experience working with SEMRush and Google Ad Words a plus
