What are the responsibilities and job description for the Remote Scheduler – USA (East Coast) position at TransPerfect?
Work Location: Remote; preferably in the East Coast time zone
Work Schedule (if applicable): 20 hours/week
Engagement Model: Part-time / Freelance / Independent Contractor
Project Duration: One month (subject to confirmation and available project work)
Start Date: early February
Language(s) Needed: Mandarin (Taiwanese Mandarin preferred) and English
Equipment/Devices Needed: computer, headphones
DataForce is seeking a motivated Scheduler to work remotely from the East Coast of the USA to schedule recording sessions for one of our Data Collection projects taking place in New York. As our Scheduler you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met.
Schedulers are responsible for communicating with potential participants via phone or email, as well as screening them based on defined criteria, and scheduling them based on their availability. Schedulers are also responsible for responding to pre-study participant questions, and pre-study follow-ups to encourage attendance and minimize no shows. The scheduling coordinator is the first point of contact between our team and study participants.
Work Responsibilities
- Screening applicants via phone calls and scheduling appointments according to availability
- Managing the daily schedule and finding replacement participants in case of cancellations
- Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study
- Sending reminders to candidates to minimize no shows
- Answering candidates' inquiries via email and calls or redirecting inquiries as needed
- Providing logistics information
- Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate
- Communicating and coordinating with the project team on a daily basis to ensure up-to-date information
In case you have any questions about this role contact us at: DataForce.Sourcing@transperfect.com
DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.
To learn more about DataForce please visit us at https://www.transperfect.com/dataforce
Job requirements
- Native level fluency in Mandarin (Taiwanese Mandarin preferred)
- Advanced English language skills
- Computer skills for tasks such as data entry, report generation, schedule creation and management
- Great organizational skills needed
- Must be extremely detail-oriented
- Must be flexible and able to shift focuses quickly
- Must possess outstanding customer service and excellent communication skills including phone, email, and electronic media communication
- Experience working in a team
- Ready to support moderators, project coordinators, and managers at achieving the desired goal
